Select Page

Shipping

Legal

Shipping Policy for Detroit Import Company

Effective Date: July 1st, 2023

Thank you for shopping with Detroit Import Company! We strive to provide exceptional customer service and ensure that your order is shipped promptly and securely. This shipping policy outlines the details of our shipping process and sets clear expectations for our customers.

  1. Shipping Carriers: We primarily use UPS (United Parcel Service) as our shipping carrier. UPS offers reliable and efficient service, allowing us to track packages and ensure timely deliveries. However, in some cases, we may use alternative shipping carriers if it proves to be more appropriate for your location or order requirements.
  2. Shipping Zones and Delivery Time: We offer shipping within the United States and select international destinations. Delivery times may vary depending on your location and the shipping method selected during checkout. Generally, domestic deliveries within the contiguous United States are estimated to take 2-7 business days. International delivery times will depend on the destination and shipping method chosen.
  3. Processing Time: Once your order is received and payment is confirmed, we will process it within 1-2 business days. Processing includes verifying the availability of items, packing the order, and preparing it for shipment. Please note that processing time does not include weekends or holidays.
  4. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. During the checkout process, you will be provided with shipping options and corresponding costs. We strive to offer competitive shipping rates while ensuring the safe delivery of your package.
  5. Order Tracking: Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the UPS website or their mobile application. Please allow up to 24 hours for tracking information to be updated after receiving the shipping confirmation email.
  6. Shipping Insurance: We understand that accidents can occur during transit. To provide peace of mind, all orders are automatically insured for their full value. In the unlikely event that your package is lost or damaged during shipment, please contact us immediately, and we will initiate a claim with the shipping carrier.
  7. Address Verification: To ensure accurate and timely delivery, please provide a valid and complete shipping address during checkout. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact us as soon as possible, and we will do our best to accommodate your request.
  8. Customs and Duties: For international orders, please note that you are responsible for any customs duties, taxes, or import fees imposed by your country’s customs authorities. These charges are not included in the total cost of your order and may be collected at the time of delivery. Customs policies vary by country, so we recommend contacting your local customs office for more information.
  9. Order Modifications and Cancellations: If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed and shipped, modifications or cancellations may not be possible. In such cases, you may need to follow our return and exchange policy after receiving your order.
  10. Undeliverable Packages: In the event that a package is deemed undeliverable by the shipping carrier due to an incorrect address, refusal of delivery, or other reasons, it will be returned to us. If this happens, we will reach out to you to verify the shipping address and arrange for reshipment. Additional shipping fees may apply in such cases.
  11. Delivery Issues and Lost Packages: While we strive for smooth and trouble-free deliveries, unforeseen circumstances may arise during transit. If your package is significantly delayed or marked as delivered but not received, please contact us immediately. We will work closely with UPS to resolve the issue and ensure your package reaches you as soon as possible.
  12. Holidays and Peak Seasons: During holidays and peak seasons, such as Black Friday or Christmas, shipping carriers experience high volumes of packages. This may result in longer processing and delivery times. We recommend placing your orders well in advance during these periods to allow for any potential delays.
  13. Local Pickup Option: For customers in the Detroit area, we offer a convenient local pickup option. If you select this option during checkout, we will notify you via email when your order is ready for pickup. Please bring a valid ID and the order confirmation email when picking up your items.
  14. Contact Information: If you have any questions, concerns, or need assistance related to shipping, please don’t hesitate to contact our customer support team. You can reach us by email at [insert email address] or by phone at [insert phone number]. Our dedicated team will be happy to assist you.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing it periodically for any updates or revisions.

Thank you for choosing Detroit Import Company. We appreciate your business and look forward to providing you with a fantastic shopping experience!